Babu88 Privacy Policy

Babu88 collects personal information necessary to provide online gaming and betting services, comply with legal duties, and protect the platform and users.

Types of personal data collected

The platform may collect and process the following categories of data:

• Identification data: full name, date of birth, nationality, identity document details, proof of age
• Contact data: address, mobile number, email address, preferred language
• Account data: username, password, security questions, account settings
• Transaction data: payment card details (stored and processed by secure payment providers), mobile financial service details, deposit and withdrawal records, betting and gaming history, account balance
• Technical data: IP address, device identifiers, browser type, operating system, access times, log files
• Communication data: messages sent to customer support, complaints, verification documents, responses to surveys

Purposes of collection and processing

Personal information is collected and used to:

• Create and manage user accounts for casino and sportsbook services
• Verify identity and age and perform Know Your Customer (KYC) checks
• Process deposits, withdrawals, and betting transactions
• Monitor gameplay for responsible gambling safeguards and risk management
• Prevent fraud, money laundering, and misuse of the services
• Communicate about account, technical issues, policy changes, and legal notices
• Resolve disputes and respond to requests from users and authorities
• Improve and personalise the online platform, content, and user experience

Protection of personal data

To protect personal information, Babu88 applies technical and organisational measures such as:

• Encryption of data in transit using secure protocols
• Limiting internal access to personal data based on job role and necessity
• Secure storage arrangements and regular security monitoring
• Use of reputable payment and verification providers that follow industry security standards
• Regular review of access logs and security controls

While Babu88 takes reasonable steps to protect information, no online transmission or storage can be guaranteed as fully secure. Users are responsible for keeping login details confidential and for using secure devices and internet connections.

User rights

Subject to applicable law, users in Bangladesh have the right to:

• Request access to their personal data held by the platform
• Request correction of inaccurate or incomplete information
• Request deletion or anonymisation of personal information, where permitted by law and not required to be kept for legal or regulatory reasons
• Object to or limit certain types of processing, such as direct marketing
• Withdraw consent for processing that is based on consent, without affecting processing carried out before withdrawal

Requests to exercise these rights can be made through the contact details provided in the support section of the website. Reasonable steps will be taken to verify identity before responding.

Compliance with Bangladesh laws

Babu88 aims to align its data protection practices with relevant laws applicable to users in Bangladesh, including general principles of privacy, data security, and consumer protection, while also considering international standards such as the EU General Data Protection Regulation (GDPR) as guidance. Where local law requires retention of transaction or identification data for a minimum period, such requirements will prevail over deletion requests.

Personal data collected from users is processed only for lawful, specified, and legitimate purposes and is not used in a manner incompatible with those purposes.

Account and service operation

User data is used to:

• Register, verify, and maintain accounts for casino and sportsbook services
• Authenticate logins and secure access to the platform
• Process deposits, bets, game participation, and withdrawals
• Provide customer support, handle complaints, and manage account settings

Service improvement and analytics

Information about how users interact with the website and mobile versions may be used to:

• Analyse performance, detect errors, and improve stability
• Develop new features, games, and functionalities
• Personalise content such as language, preferred games, and display settings
• Produce aggregated statistics, reports, and trend analysis that do not identify individual users

Marketing and communication

Subject to user preferences and applicable law, personal and contact data may be used to:

• Send service-related announcements and important notices about changes to rules or policies
• Send information regarding promotions or offers linked to the services, in line with user consent and communication preferences

Users can change marketing communication preferences through account settings or by following the instructions in messages sent by the platform.

Compliance and risk management

Personal information is processed to:

• Meet legal and regulatory obligations, such as anti-money laundering and counter-terrorist financing requirements
• Conduct security checks, identity verification, and risk assessments
• Investigate and prevent fraud, unsafe betting behaviour, or misuse of accounts
• Cooperate with law enforcement, courts, and regulators where lawfully required

All processing activities are based on a lawful basis such as performance of a contract, compliance with legal duties, protection of legitimate interests, or user consent. Data is not sold for unrelated commercial purposes.

Users have the right to know what personal data is held about them and how it is used.

How users can access and update their data

• Account holders can view and update certain personal details directly in the profile or account settings section, such as contact information and preferences.
• For additional data access or correction, users may contact customer support through the channels published on the website, stating the nature of the request and providing sufficient identification.

On receiving a request, Babu88 may:

• Request documents or additional information to confirm identity
• Explain what personal data is held and the purposes of processing
• Correct or update inaccurate data where appropriate

Deletion of data

Users can request deletion or anonymisation of personal information by contacting customer support. Requests will be considered subject to:

• Legal retention obligations for financial records and identity verification
• Requirements related to anti-money laundering, responsible gambling, and dispute handling

Where complete deletion is not possible due to legal obligations, information will be stored only for the required period and access will be restricted.

Security checks and payment data processing

By creating an account and using the services, users consent to:

• The performance of security, identity, and verification checks based on the information and documents they provide
• The processing of payment and transaction data by external payment providers, mobile financial services, banks, and risk management partners, according to their own security and compliance procedures

These third parties receive only the data necessary for the specific transaction or verification and are required to handle such information securely and lawfully.

Babu88 does not provide its online casino or sportsbook services to persons under 18 years of age.

• Registration, deposits, betting, and gameplay are intended only for adults aged 18 or above in Bangladesh.
• During account creation and at later stages, users are required to confirm that they are at least 18 years old.
• The operator relies on information and documents submitted by users and cannot always verify age unless reliable identification is provided.

If it appears that an account has been opened or used by a person under 18:

• The account may be suspended or closed.
• Any personal information collected in this context will be deleted or anonymised as soon as reasonably practicable, subject to legal retention duties.

Parents or legal guardians who believe that a minor has provided personal information to the platform should contact customer support promptly. On verified request, the account of the minor will be closed and the related personal data will be removed or anonymised, in line with applicable law.

To provide online gaming and betting services securely and efficiently, personal data may be stored or processed in countries outside Bangladesh.

• Some servers, support teams, payment processors, identity verification providers, and technical partners may be located in other jurisdictions.
• These partners are selected based on their security standards and their commitment to confidentiality and lawful handling of personal information.

By using the website, registering an account, or submitting personal data, users consent to:

• The transfer of their information to other countries where Babu88 infrastructure or service providers operate
• The processing and storage of that information in such countries for the purposes described in this Privacy Policy

In every case, contractual and organisational safeguards are used to help ensure that partners protect user data and respect privacy, in line with applicable law and industry standards.

This Privacy Policy describes general rules for the handling of personal information. In some situations, legal disclaimers, notices, or specific terms on the website or in related documents may refine or limit the scope or effect of certain rules stated here.

• If there is any conflict between this Privacy Policy and a binding legal requirement, the legal requirement will prevail.
• If special terms apply to a particular promotion, feature, or service, those terms will apply in addition to this Policy.

The Legal Disclaimer and Privacy Policy apply from the moment the user indicates acceptance, which may include:

• Creating an account or ticking a box indicating agreement
• Continuing to use the website and services after being informed of or given access to this document

Users are responsible for reviewing this Privacy Policy and any related legal notices regularly to stay informed of their rights and obligations.

Cookies are small text files that are placed on the user’s device by websites to store limited information about visits and activity.

Babu88 uses cookies and similar technologies for the following purposes:

• Basic functionality: to enable login, session management, and secure navigation between pages
• Statistics and analytics: to understand how users access and interact with the website, such as pages visited, time spent, and technical performance
• Behaviour analysis: to help detect unusual patterns that may indicate fraud, misuse, or technical issues
• Personalisation: to remember language preferences, display settings, and previously viewed content, so that the services are more relevant to the user
• Site improvement: to evaluate performance and identify areas where the online platform can be improved

Cookies used for these purposes are retained for up to 1 year, after which they expire or are removed. Some cookies may be session-based and deleted once the browser is closed.

Users can control cookies through browser settings by blocking or deleting them. However, disabling certain cookies may affect the functioning of key features, including login and account management. By continuing to browse or use the services, the user consents to the use of cookies as described in this section.

By accessing the website, registering an account, or using any online casino or sportsbook service provided on the platform, the user confirms full acceptance of this Privacy Policy.

• If a user does not agree with any part of this document, the user should stop using the services and contact support if clarification is needed.
• The platform may update or modify the Privacy Policy from time to time to reflect changes in services, legal requirements, or security practices.

The version of the Privacy Policy published on the website at the time of use is the version that applies. Continued use of the services after an update takes effect will be treated as acceptance of the revised Policy.

In limited situations, personal information may be shared with third parties to enable lawful and secure operation of the services.

Situations where data may be shared

Personal data may be disclosed to:

• Payment service providers, banks, and mobile financial service operators for processing deposits and withdrawals
• Identity verification and risk management partners for KYC checks, fraud prevention, and compliance monitoring
• Technical service providers that host servers, maintain systems, or provide security and analytics tools
• Professional advisers such as auditors, legal advisers, or consultants, where necessary for regulatory or business reasons
• Law enforcement agencies, courts, regulators, or other public authorities, where required by applicable law or in relation to legal claims or investigations

Where the website lists specific third parties or types of partners, such information is provided to help users understand the scope and purpose of sharing. If details are not listed, information will still be shared only where necessary for the operation of the services, for compliance, or for the protection of users and the platform.

Providing personal data, creating an account, or using the services means the user consents to such sharing for the purposes set out in this Privacy Policy. Third parties receiving personal data are required, by contract or by law, to use that information only for the agreed purposes and to protect it against unauthorised access or disclosure.

The website may contain links, banners, or references to external websites or services operated by third parties.

• These external websites have their own privacy policies and data handling practices, which may differ from this Privacy Policy.
• Babu88 has no control over, and is not responsible for, how such third parties collect, use, or protect personal information.

When a user clicks a link to a third-party site, the user leaves the Babu88 environment and should review the privacy policy and terms of that site before providing any personal or payment data.

Users are advised to exercise caution and to ensure that they understand how their information will be used on any external website they visit.